Terms & Condition

Effective Date: 22 Feb 2025

Welcome to HotelHomePillows.com. By accessing and using our website, you agree to comply with the following Terms and Conditions. Please read them carefully before purchasing or using any services provided by HotelHomePillows.com.

General Information

HotelHomePillows.com is an independent retailer that sells high-quality pillows commonly found in major hotel chains. We are not affiliated with, endorsed by, or sponsored by any specific hotel brand. Any references to hotel brands are
strictly for descriptive purposes.

Product Authenticity & First Sale Doctrine

We source our pillows from authorized hotel pillow distributors to ensure that all products sold on HotelHomePillows.com are 100% authentic and of the highest quality. Under the First Sale Doctrine, we have the legal right to resell genuine hotel-branded pillows that we acquire through authorized channels. Any logos appearing on our products are part of the original manufacturer's design and are not altered or added by us.

No Affiliation with Choice Hotels International, Inc.

HotelHomePillows.com is an independent retailer. We do not claim any official affiliation, sponsorship, or endorsement by any specific hotel brands. Any use of hotel brand names is solely for descriptive purposes to inform customers about the type of products we offer.

Use of Trademarks & Logos

All trademarks, logos, and brand names mentioned on this site belong to their respective owners. The respective hotel brands retain the rights to their trademarked names, and we do not claim ownership or rights over these trademarks. 
- We only use hotel brand names descriptively to refer to the branded pillows we legally resell.
- We do NOT use hotel brand logos in our website design, marketing materials, or branding.
- Any hotel brand logos appearing on products in images are directly from the manufacturer and are not modified by us.

Orders & Payment

- All prices are listed in USD and are subject to change without notice.
- Payments are processed securely through our payment partners.
- We reserve the right to cancel any order if fraud or unauthorized transactions are suspected.

Shipping & Delivery

- We offer shipping within the United States. International shipping may be available upon request.
- Estimated delivery times are provided at checkout but are subject to carrier delays.
- Customers are responsible for ensuring that shipping addresses are correct at the time of purchase.

Returns & Refund Policy

- We accept returns within 30 days of the purchase date.
- Items must be unused, in original packaging, and in resalable condition.
- Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
- Refunds will be processed to the original payment method within 7-10 business days after the returned item is
received.

Limitation of Liability

HotelHomePillows.com is not liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our products. By purchasing from us, you acknowledge that the pillows sold are not official products of any specific hotel brand.

Third-Party Businesses Disclaimer

HotelHomePillows.com is not affiliated with any third-party pillow retailers or hotel chains. If you have placed an order with another company and have not received your product, you should contact that company directly. If you suspect fraudulent activity or unauthorized charges, we advise you to dispute the charge with your credit card
provider immediately.

Privacy Policy

Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the State of Tennessee, United States. Any disputes arising from these terms will be resolved in the courts of Tennessee. For any inquiries regarding these Terms & Conditions, please contact us at support@hotelhomepillows.com. By using HotelHomePillows.com, you agree to abide by these Terms & Conditions. We reserve the right to update or modify these terms at any time without prior notice.