Shipping policy
Shipping Policy – Hotel Home Pillows
1. Shipping Destinations
- We currently ship within the United States.
- International shipping may be available upon request—please contact us at sleepwell@hotelhomepillows.com for more details.
2. Processing Time
- Orders are typically processed within 2–3 business days (excluding weekends and holidays).
- Once dispatched, estimated delivery timelines will be provided at checkout—though please note, actual delivery can vary depending on the carrier and location bestpillowzone.com+11Hotel Home Pillows+11Hotel Home Pillows+11CushionsXpress+1.
3. Shipping Rates & Options
- Shipping costs are calculated at checkout based on your address, selected shipping speed, and orderÂ
4. Address Accuracy
- Please ensure your shipping address is complete and accurate.
- We are not responsible for delays or lost packages due to incorrect addresses.
5. Carrier Delays
- Delivery timelines given at checkout are estimates and may be delayed due to external factors like weather or carrier issues—thanks in advance for your patience.
6. Order Tracking & Confirmation
- Once your order is shipped, you’ll receive a shipping confirmation email that includes tracking information to monitor your delivery status.
7. Missing or Damaged Shipments
- If your package doesn’t arrive within the expected timeframe, or appears damaged upon arrival, please contact us promptly so we can assist—especially in cases of missing or damaged goods sleepwell@hotelhomepillows.com